Refund Policy

This policy was last updated on 7 August 2025

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1. Our Commitment to Quality

At Cecii, we craft every Super Bio Shot with care and intention. Due to the perishable nature of our products, we are unable to accept returns or provide refunds for change-of-mind purchases. However, we’re here to make things right if something goes wrong.

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2. Damaged, Spoiled or Incorrect Orders

If your order arrives damaged, spoiled, or incorrect, please contact us within 48 hours of delivery at team@ceciihealth.com. Be sure to include:

• Your order number

• A brief description of the issue

• A clear photo of the product and packaging

If eligible, we’ll offer a full refund or a replacement — whichever you prefer.

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3. Refund Process & Timeframe

Approved refunds will be processed back to your original payment method within 5–7 business days.
Please note:

• Refund requests must be made within 48 hours of receiving your order

• Refunds are not issued for taste preferences or incorrect storage after delivery

• We do not offer returns due to the product’s live and fermented nature

4. Questions?

Reach out to us anytime at team@ceciihealth.com. We’re here to help!